Say hello. We read everything.
We're a small team in Royal Deeside, which means no ticket numbers and no phone menus. Whether it's a missing parcel or a story you think we should tell, it all lands in the same inbox: hello@hiddenscotland.co. Pick a topic below and we can point you to the fastest answer.
What can we help with?
Each link below opens an email with the subject line already filled in. Include your order number where you have one, it saves a round trip.
Where's my order?
Everything ships from Aberdeenshire, and international copies can take a couple of weeks depending on customs. If yours is dragging its heels, send us your order number and we'll chase it.
Chase an orderDamaged or missing copy
If your magazine or guidebook arrives damaged, we replace it, no quibble. Email a photo of the damage along with your order number and a new copy goes in the post.
Request a replacementChange or cancel an order
Wrong address, wrong issue, ordered twice by accident. If it hasn't been dispatched yet we can usually fix it, so the sooner you write, the better.
Amend an orderSubscriptions
Pause, cancel, update your address or payment card, or ask about gift subscriptions. You can manage most of it yourself from the link in your confirmation email, but we're happy to do it for you.
Sort my subscriptionDigital editions
Download link expired, file won't open, bought print but meant digital. All fixable. Tell us the email address you ordered with and we'll sort access.
Fix my downloadStock Hidden Scotland
We're carried by independent bookshops, farm shops, galleries and hotels across the country, and we're always glad to meet more. Tell us about your shop and where it is.
Become a stockistAdvertise or partner with us
Print advertising, sponsored features, newsletter placements and longer partnerships with brands and tourism bodies that fit what we do. Ask for our media pack.
Request the media packList your accommodation
We feature a hand-picked collection of places to stay on hiddenscotland.com, chosen for character rather than scale. If yours fits, we'd like to hear about it.
Tell us about your placePitch a story
Writers and photographers: we commission most of each issue, but good ideas jump the queue. Send a short outline, where it is, why now, and a link to your work. No full drafts, please.
Pitch usPress
Interview requests, review copies and anything about Hidden Scotland itself. Include your outlet and deadline and we'll come straight back.
Press enquiriesSpotted a mistake?
A wrong opening time, a closed café, a misspelt place name. Our listings live and die on accuracy, so corrections are genuinely welcome. We fix the website fast and the print at reprint.
Send a correctionAnything else
Recommendations for your trip, a place you think deserves a mention, or just a kind word. These are honestly some of our favourite emails.
Just say hello"Prefer to write it here? This does the same job, it just opens your email with everything filled in."
We answer in the order things arrive, usually within two working days. During launch weeks for a new issue it can stretch a little longer, on account of the packing table taking over the office.
Aberdeenshire, Scotland
Full postal address on request
The four questions we're asked most
My order hasn't arrived yet. Should I worry?
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Probably not. UK orders normally land within a week of dispatch, while international post can take two to three weeks and occasionally sits with customs. If you're past that, email us your order number and we'll investigate.
Do you reprint sold-out issues?
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No. Each issue is printed once, so when it's gone, it's gone. If a back issue is listed in the shop, it's in stock, and the Complete Collection is the surest way to fill the shelf.
Can I send an order as a gift?
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Yes. Enter the recipient's address at checkout and the parcel goes straight to them. Gift subscriptions are available too, and subscriber copies arrive hand wrapped in tissue with a bookmark and a print of the cover.
How do I become a stockist?
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Email us a little about your shop, where it is and what you carry. We'll come back with trade terms. We love seeing the magazine in independent shops, which is where it has lived since the very first issue.
The conversation carries on daily
The inbox is for the practical stuff. For everything else, we share new corners of the country, work in progress and the odd view from the office window across our channels, and the comments get read too.