Shipping policy

Thank you for visiting our store! We are committed to delivering your orders promptly and efficiently from our base in Scotland. Please review our shipping policy below for information on order processing times and estimated delivery durations.

Order Processing

  • Order Dispatch: We aim to dispatch all orders within 3 working days. Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Times

  • United Kingdom:

    • Estimated delivery: 2-4 working days

  • United States and Canada:

    • Estimated delivery: 10-15 working days

  • Australia:

    • Estimated delivery: 10-15 working days

  • Europe:

    • Estimated delivery: 10-15 working days

  • Rest of the World:

    • Estimated delivery: 10-15 working days

Additional Information

  • Customs and Duties: Please be aware that international orders may be subject to customs duties and taxes upon arrival in your country. Any additional charges are the responsibility of the recipient.

  • Delays: While we strive to meet the estimated delivery times, unforeseen delays can occur due to factors beyond our control, such as customs processing or postal strikes. We appreciate your understanding and patience in such situations.

  • Tracking: Once your order has been dispatched, you will receive a tracking number to monitor your shipment's progress. Please allow some time for the tracking information to update after dispatch.

  • Contact Us: If you have any questions or need further assistance with your order, please feel free to contact our customer service team at hello@hiddenscotland.co. We are here to help!